Shipping + Returns

Australian deliveries

I am happy to offer EXPRESS shipping within Australia for a flat rate of $10.50. Express Post is a traceable and therefore a more secure method of postage. Should you require insurance for your purchased items, please ensure that you contact me to arrange before checkout. If you do not request any further insurance, I will assume that you do not require it. Please note trinderella does not take responsibility for any uninsured items.

Goods, which are in stock, will normally arrive within 2 to 5 days. However, delivery times, for custom designed orders, can range between 2-8 weeks. Note: trinderella does not currently charge customers the Australian goods and services tax.

International deliveries

If you are a customer not living in Australia, I will still offer you $10.50 flat rate postage!! HOWEVER it will be your responsibility to pay any input duty or sales tax within your own country. I will not charge you Australian goods and services tax.

Duties and taxes

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. I am unable to advise how much these duties will cost.

Returns

Please read the following information on returns prior to purchasing items from trinderella. While it is important that you are completely satisfied, I offer a replacement or an exchange for faulty goods, but not for change of mind. Remember these items are made with reclaimed materials (see care section) and  trinderella does not issue refunds and no credit notes can be issued.

Faulty goods or damage in transit

If your product is damaged during transit, please contact me within (2) two working days. If you notice any defects once you unpack your products, I can exchange within (7) seven days of receipt of your order. trinderella cannot be responsible for damage during unpacking, or if the customer causes impact to the product after purchase. Any exchanges returned without prior warning will be rejected and returned to sender.

Payment options

trinderella currently offers PayPal, the world’s most trusted online payment system, which features an advanced proprietary fraud prevention system. With PayPal, you can pay for your items with your debit card, credit card, bank account or PayPal balance. In addition to this, you can be absolutely assured that I am dedicated to keeping your details private. Any information I collect in relation to you is kept strictly secured and I do not, under any circumstances, pass on/sell/swap any of your personal details to any third party.